DISTANCE SALES CONTRACT

Article 1 – Parties

1.1. Seller

Name: Black Silver Company
Address: Mimar Hayrettin Mah. Gedikpaşa Çk. 34130 Fatih/İstanbul/Türkiye
Phone: +90 545 230 82 10
E-mail: info@blacksilver.com.tr
MERSIS Number: 3272630029400019
Tax Office: Beyazıt Vergi Dairesi Müdürlüğü
Tax No: 32726300294

1.2. Buyer / Dealer

Name – Surname / Republic of Turkey ID No:
Address:
Phone:
E-mail:

Article 2 – Subject

The subject of this contract is to determine the rights and liabilities of the parties pursuant to the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Sales Contracts regarding the sale and delivery of the product, whose characteristics and sales price are specified below, and which is ordered electronically by the BUYER / DEALER from the https://www.blacksilver.com.tr website of the SELLER.

The BUYER / DEALER hereby accepts and declares that they have been clearly, understandably, and properly informed—via the SELLER’s website—about all relevant details concerning the product, including:

The SELLER’s name, title, address, telephone number, and other contact information,
The basic characteristics of the product subject to sale,
The sales price including taxes,
The mode of payment, and
Delivery terms and expenses, as well as the right of withdrawal, how it may be exercised, and the official authorities to file objections.

The BUYER / DEALER confirms having received and understood this preliminary information online and orders the product accordingly.

All preliminary notifications on https://www.blacksilver.com.tr, alongside the invoice drawn up after the order, form an integral part of this contract.

Article 3 – Information on the Product Subject to the Contract / Payment / Delivery

The type, amount, brand, model, sales amount, and mode of payment of the product(s) purchased electronically, as well as the person to receive the product, the delivery address, invoice information, and any cargo fees, are as indicated below. The individual who will receive the invoice must match the individual executing the contract. All details must be accurate and complete. The BUYER / DEALER accepts responsibility for any damages arising from incorrect or incomplete information.

The SELLER reserves the right to halt an order if the information provided by the BUYER / DEALER appears inaccurate or incomplete. If the SELLER detects a problem and cannot reach the BUYER / DEALER via the provided contact details, the SELLER may suspend the order for fifteen (15) days. If the BUYER / DEALER does not respond within this period, the SELLER will cancel the order to avoid further losses.

Purchased Product(s)

Name, code: … units
Total Sales Amount: … TRY
Mode of Payment: Credit Card / Bank Transfer (EFT)

Delivery Person:
Phone Number:
Delivery Address:

Invoice Recipient (Individual / Institution):
Invoice Address:
Tax Office:
Tax Registration Number:
Cargo Fee: … TRY

Article 4 – Date of Contract and Force Majeure

Date of Contract: The date the BUYER / DEALER places the order.
Force Majeure: Events that were not present or foreseeable at the time of signing and which occur beyond the parties’ control—preventing one or both from performing their contractual obligations in whole or in part—are deemed force majeure (e.g., natural disasters, war, terrorism, riots, changes in legislation, government seizure, strikes, lockouts, critical malfunctions in production or communication facilities, etc.). The affected party must promptly notify the other in writing.

Neither party shall be liable for failure to fulfill obligations during force majeure. If such conditions persist for over thirty (30) days, either party may terminate this contract unilaterally.

Article 5 – SELLER’s Rights and Liabilities

General Obligation
The SELLER agrees and undertakes to fully perform its obligations under this contract (except in force majeure situations) in accordance with Law No. 4077 on the Protection of Consumers and the Regulation on Distance Sales Contracts.
Age Limit
Individuals under 18 years of age may not shop at https://www.blacksilver.com.tr. The SELLER assumes the BUYER / DEALER’s stated age is correct and is not responsible for any misrepresentation of age.
System Errors
https://www.blacksilver.com.tr is not liable for pricing errors arising from system malfunctions or unauthorized interventions. The SELLER is thus not responsible for presentation or pricing mistakes caused by such errors, and the BUYER / DEALER may not derive any claims from them.
Payment Methods
Purchases on https://www.blacksilver.com.tr may be made by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not paid via bank transfer within one week of ordering will be canceled. Order processing begins only after the payment is charged to the credit card or received in the SELLER’s bank account. Payment methods such as cash on delivery or postal checks (not coordinated via Customer Service) are not accepted.

Article 6 – BUYER / DEALER’s Rights and Liabilities

General Obligation
The BUYER / DEALER undertakes to fulfill contractual obligations (excluding force majeure).
Acknowledgment of Contract
By placing an order, the BUYER / DEALER consents to all terms of this contract and agrees to pay via the chosen payment method.
Confirmation of Preliminary Information
The BUYER / DEALER acknowledges that they have reviewed all relevant details—such as the SELLER’s full contact information, product characteristics, total price with taxes, payment methods, and delivery terms—on https://www.blacksilver.com.tr, and confirms receipt of such information electronically.
Awareness of Order/Payment/Usage Procedures
The BUYER / DEALER declares that they have examined and consent to the order, payment, and usage procedures stipulated on https://www.blacksilver.com.tr, including product usage instructions and warnings, and have confirmed these electronically.
Product Condition for Returns
If the BUYER / DEALER returns a purchased product, they undertake not to damage the product or its packaging and to return original invoices and the delivery note.
Prohibition of Resale
The BUYER / DEALER agrees not to resell, via any e-commerce channel, any product purchased from https://www.blacksilver.com.tr for which the SELLER is the exclusive distributor. If it is found that the BUYER / DEALER has violated this condition, the SELLER may unilaterally terminate any dealership arrangement and seek compensation under the Turkish Commercial Code and the Turkish Code of Obligations without further notice.

Article 7 – Order / Payment Procedure

Order

When the BUYER / DEALER finalizes a purchase, the price in TRY (including VAT) or the total installment amount is processed via the bank’s POS once approved by the BUYER / DEALER. An order approval email is then sent before shipping. If this email is not sent, no shipment occurs.

If a problem arises during payment, the SELLER will notify the BUYER / DEALER using one or more contact methods (phone/fax/email). If necessary, the BUYER / DEALER may be required to contact their bank. Order processing commences only after the SELLER has confirmed receipt of funds.

If a justifiable reason prevents supplying the purchased product (e.g., out of stock), the BUYER / DEALER is immediately informed. With BUYER / DEALER approval, a product of comparable quality/price may be shipped, a new product may be chosen, or the order may be canceled. In the event that delivering the contract product becomes impossible, the BUYER / DEALER will be notified, and the contract will be terminated with a full refund within 10 days. The BUYER / DEALER cannot claim additional compensation.

Payment

If the BUYER / DEALER prefers not to use a credit card, https://www.blacksilver.com.tr offers bank transfer. The sender’s name on the transfer must match the invoice details, and the order number must be referenced. Should the bank or financial institution refuse payment due to unauthorized credit card usage (through no fault of the BUYER / DEALER), the BUYER / DEALER must return the product within 10 days at their expense.

If paying by credit card, the BUYER / DEALER accepts the interest rates and any default interest terms of their issuing bank. Relevant interest provisions apply per the credit card contract.

Article 8 – Shipment / Delivery Procedure

Shipment

Once the order approval email is sent, the SELLER will hand over the product(s) to the contracted courier.

Delivery

Products are delivered to the BUYER / DEALER’s address via the SELLER’s contracted courier. The standard delivery period is 30 days from the order approval email and contract date. This may be extended by 10 days if the BUYER / DEALER is informed in writing or via a continuous data carrier.

Deliveries to remote areas may experience delays due to local conditions, social events, or natural disasters, which the SELLER cannot be held accountable for. If the product is delivered to someone other than the BUYER / DEALER, the SELLER is not liable for any refusal of receipt, incorrect address info, or extra shipping fees resulting from the BUYER / DEALER’s absence.

If the product does not arrive within the specified timeframe, the BUYER / DEALER should immediately contact Customer Service at info@blacksilver.com.tr. In case of damaged packaging, the BUYER / DEALER should refuse delivery and request a report from the courier. Once the BUYER / DEALER accepts the package, the courier is deemed to have fulfilled their duty. If a report is prepared for any damage, the BUYER / DEALER must forward it to Customer Service.

Article 9 – Product Return and Right of Withdrawal

Product Return

The BUYER / DEALER may withdraw from this contract within 14 days of receiving the product, without penalty and without stating a reason. The BUYER / DEALER must complete the return section on the two original invoices (per tax laws), retain one copy, and return the other copy with the product.

The right of withdrawal does not apply to products tailored to the BUYER / DEALER’s specifications or personal needs.

Upon exercising withdrawal, the SELLER will refund the purchase within 10 days after receiving the product and the invoice. If the product’s value has decreased or if return is impossible due to the BUYER / DEALER’s fault, the BUYER / DEALER must compensate for damages.

For any incorrectly delivered product, the general return period is also 14 days, provided the product is unused, unopened, and undamaged, including original packaging. If the returned product is found to be used or damaged, the SELLER will refuse the return and issue no refund. Before sending any return, the BUYER / DEALER must contact Customer Service. Upon receiving instructions, if the return is approved, the SELLER will issue a refund to the BUYER / DEALER’s credit card or bank account upon receipt of the product.

For installment credit card purchases, the bank typically processes refunds in installments. Once the SELLER has refunded the bank, the bank pays the BUYER / DEALER in installments equal to those initially selected. The BUYER / DEALER acknowledges and consents to this process in case of returns.

Article 10 – Warranty

Products properly used and maintained are covered by a 2-year warranty for manufacturing defects. The SELLER’s warranty responsibility applies to consumers under Law No. 4077. For commercial transactions, the Turkish Commercial Code applies regarding product quality.

Article 11 – Confidentiality

The SELLER will not share any data provided by the BUYER / DEALER (including payment information) with unauthorized third parties, unless required by law.

If a legitimate government authority or legal investigation requests certain information, the SELLER may provide it. Credit card information is never stored; it is used solely for secure payment authorization and is deleted thereafter. The BUYER / DEALER’s email, mailing address, and phone number may be used for standard delivery, notifications, or promotional campaigns (subject to prior consent).

Article 12 – Competent Court and Enforcement Offices in Case of Disputes

Should any dispute arise from this contract, the Consumer Arbitration Committees and Consumer Courts in the respective jurisdiction of both the SELLER and the BUYER / DEALER shall be authorized, up to the value prescribed annually by the Ministry of Industry and Commerce.

By placing an order, the BUYER / DEALER accepts all terms of this contract in advance.