Returns & Exchanges
At Black Silver, customer satisfaction is our top priority. We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re here to help. Please familiarize yourself with our Return & Exchange Policy below.
Returns
We provide a 100-day return and exchange policy. If you’re not completely satisfied with your purchase, you can return the item(s) within this period for a full refund, subject to the following conditions:
- The item must be in its original packaging.
- The item must be free from breakage, wear, or damage.
- The product should appear unused.
NO QUESTIONS ASKED for returns, ensuring a smooth and straightforward process.
Please note that shipping fees are non-refundable.
Any item purchased from Black Silver can be returned, with the exception of engraved items. Unfortunately, we cannot accept returns on engraved, personalized, or monogrammed products.
Special event offers present the lowest prices of the year; therefore, all sales made using these codes are final.
To initiate a return, please visit our Return & Exchange page on our website and follow the instructions to submit a return request. Our dedicated customer service team will guide you through the process.
Exchanges
We understand that sometimes you might change your mind about a purchase. Black Silver offers product exchanges within the first 100 days after your purchase.
Please note that while we do provide exchanges within the first 100 days, personalized items are not eligible for exchange.
Lifetime Warranty
We take pride in the quality of our products. All Black Silver items sold directly by us are covered by our warranty unless specified otherwise.
- This warranty covers material defects. Any defects will be repaired free of charge.
- The shipping fee is not included in the Black Silver Lifetime Warranty.
- After the 100-day return period, customers are responsible for shipping costs when sending a product back for repair or replacement.
- Please note that the approximate shipping cost is $15 for the US and $30 for countries outside of the US.
Mistakes Happen
If you receive the wrong item, we sincerely apologize for the inconvenience. Please contact our customer service team immediately. We will guide you through the process of returning the incorrect item and will expedite shipping to ensure you receive the correct item as soon as possible.
Process Duration
The duration of the return, exchange, or repair process can vary depending on the nature of the issue and your location. Rest assured, our team is dedicated to handling your request as swiftly as possible.
Our skilled artisans will do their best to repair your precious item. However, due to the intricacy and care that goes into each repair, the process can take approximately 2 weeks.
Refund Method
We process refunds to your original method of payment.
- Credit Card: Refunds typically take 3 to 5 business days to reflect in your account.
Collection & Return Handling
If you have an issue with your product and would like to initiate a return, please email us with details of the problem before submitting a return.
Once we receive your returned item, our fulfillment center will assess it for any damage.
After approval, your refund will be processed immediately to your original method of payment. Please allow 7 to 10 business days for the refund to appear in your account.